Post-Discharge Check-Ins
Scheduled check-ins after discharge, with patient concerns sent to the right staff member.
Check-ins after discharge
First check-in
Patient replied, feeling fine
Second check-in
Reply mentions a concern
Sent to care coordinator
Full conversation attached
Next check-in
On your care team’s schedule
Overview
After discharge, care teams want to know how patients are doing and whether anything has changed. Calling every patient takes time, and concerns can be missed. Indite sets up an AI agent that sends scheduled check-ins, reads the replies and sends any concern to the right staff member. The agent doesn’t give medical advice, and clinical decisions stay with your care team.
Challenges
Check-in calls take time
Calling each discharged patient adds to the workload of nurses and care coordinators.
Calls go unanswered
Patients miss calls, and repeat attempts are hard to keep track of.
Concerns can be missed
A concern mentioned in a message or voicemail may not reach the right person.
Notes are spread out
Records of calls and messages end up in different places.
Solution
Send scheduled check-ins
The agent sends check-ins by WhatsApp, SMS or voice on the schedule your care team sets.
Read each reply
The agent reads replies and identifies concerns based on rules your care team defines.
Route concerns to staff
Concerns go to the right nurse or coordinator with the full conversation.
Log every check-in
Each message, reply and handoff is recorded.
Connects with: WhatsApp, SMS and voice, your EHR or HIS through FHIR or APIs, and Microsoft Teams or Slack for staff alerts.
Business Impact
Check-ins sent on schedule
Patients receive check-ins without a staff member making each call.
Concerns reach your staff
Anything that needs attention is passed to the right person with the full context.
Your team sets the rules
Check-in schedules and what counts as a concern are decided by your clinicians.
One record per patient
Every check-in, reply and handoff is logged together.
See how this would work for your team
Tell us how it works today. We’ll show you how an AI agent could handle it, where your staff stays in control and what it would cost.