Front-Desk Assistant
Routine patient questions and appointment bookings handled outside clinic hours, with anything medical passed to your staff.
Indite assistant
WhatsApp · after hours
Can I move my appointment to Friday?
I’ve checked who’s asking. Friday has openings in the morning and afternoon. Which suits you?
Morning, please.
Booked in your scheduling systemOverview
Front-desk teams handle calls and messages about timings, directions, preparation and appointments. Many of these can be answered from information the clinic has already approved. Indite sets up an AI assistant that answers these questions, books and changes appointments in your scheduling system, and passes anything medical to your staff.
Challenges
The same questions every day
Timings, fees, directions and preparation instructions are asked again and again.
Questions arrive after hours
Patients call and send messages when the clinic is closed.
Booking takes several steps
Checking availability, confirming a slot and updating the system takes staff time for each appointment.
Medical questions are mixed in
Front-desk staff have to spot questions that should go to a nurse or doctor.
Solution
Answer from approved information
The assistant answers only from information your clinic has approved.
Book and change appointments
The assistant checks availability in your scheduling system and books, reschedules or cancels appointments.
Confirm who is asking
Before sharing anything personal, the assistant checks who it’s speaking with.
Pass medical questions to staff
Medical or unusual questions go to your staff with the full conversation.
Connects with: WhatsApp, SMS, voice, your website chat, and your scheduling system (such as FHIR scheduling, Google Calendar or Calendly).
Business Impact
Help outside clinic hours
Patients can get answers and book appointments after the clinic has closed.
Bookings recorded directly
Appointments go straight into your scheduling system without being re-entered.
Medical questions reach your staff
The assistant doesn’t give medical advice and passes those questions on.
Every conversation logged
Your staff can see what each patient asked and how it was answered.
See how this would work for your team
Tell us how it works today. We’ll show you how an AI agent could handle it, where your staff stays in control and what it would cost.