IT Operations
Incoming IT tickets sorted, common questions answered and each issue sent to the right person on your IT team.
IT requests · sorted by topic
Access
Shared drive access
New starter accounts
Devices
Laptop not charging
Printer offline
Software
Install request
App error on login
Overview
IT teams receive requests about access, devices, software and outages from across the organization. Many are routine, and each one has to be read and assigned before work can begin. Indite sets up an AI agent that sorts incoming tickets, answers common questions from your IT guides and sends each issue to the right person.
Challenges
Tickets arrive unsorted
Requests come by email, chat and forms, and each one has to be read and categorized.
Routine questions take time
Many how-to questions are already answered in your IT guides.
Tickets go to the wrong person
Tickets assigned incorrectly are passed around before someone picks them up.
Details are missing
IT staff have to ask for device, user and error details before they can start.
Solution
Sort tickets
The agent reads each request and categorizes it by topic and urgency based on your rules.
Answer from your IT guides
Common how-to questions are answered from your guides and knowledge base.
Collect details
The agent asks for the details your team needs before creating the ticket.
Route to the right person
Each ticket is assigned to the right person or group, with alerts sent by Teams, Slack or email.
Connects with: email, Microsoft Teams, Slack, your helpdesk or ticketing system, and your knowledge base.
Business Impact
Sorted tickets from the start
Your IT team begins each day with tickets already categorized.
Routine questions handled by the agent
IT staff can spend their time on issues that need them.
Complete tickets
Each ticket arrives with the details your team asked for.
Clear ownership
Every ticket has an assigned person from the moment it’s created.
See how this would work for your team
Tell us how it works today. We’ll show you how an AI agent could handle it, where your staff stays in control and what it would cost.