Reminders & No-Shows
Appointment reminders sent at the times you set, with replies updating your schedule and freed-up slots offered to your waitlist.
Indite assistant
WhatsApp reminder
Reminder: your visit is on Thursday at 10:30. Reply to confirm, move or cancel.
Sorry, I need to cancel.
Done, your visit is cancelled. Would you like a new time next week?
Schedule updatedOverview
Patients forget appointments or cancel late, leaving empty slots that other patients could have used. Front-desk teams spend time calling patients to remind them, updating the schedule and finding someone to fill each gap. Indite sets up an AI agent that sends reminders, updates your schedule from patient replies and offers open slots to your waitlist, while decisions stay with your staff.
Challenges
Reminder calls take staff time
Calling each patient before their visit adds to the front desk’s daily workload.
Replies don’t reach the schedule
When patients confirm or cancel by message, someone has to update the schedule by hand.
Freed slots go unused
Late cancellations often leave gaps because there’s no quick way to offer them to waiting patients.
Missed visits aren’t followed up
Patients who miss an appointment are easy to lose track of without a clear next step.
Solution
Send timely reminders
The agent sends reminders at the times you choose, such as 48 hours and 3 hours before each visit, with simple options to confirm, move or cancel.
Handle confirmations and changes
The agent reads each reply and confirms, moves or cancels the visit in your schedule, and sends questions it can’t answer to the front desk.
Offer open slots to the waitlist
When a slot frees up, the agent offers it to suitable patients on your waitlist and books the first one who accepts.
Follow up after missed visits
After a missed visit, the agent offers new times, and patients who don’t reply are added to a call list for your staff.
Connects with: your scheduling system (such as FHIR scheduling, Google Calendar or Calendly), WhatsApp, SMS and email.
Business Impact
Routine scheduling steps move off your staff’s desk, while every decision stays with your team.
Reminder calls handled by the agent
Reminders go out automatically, so staff don’t need to call each patient before their visit.
Schedule changes recorded straight away
When a patient confirms, moves or cancels by reply, your schedule is updated without anyone re-entering it.
Open slots offered while they can be filled
Freed-up appointments go to patients on your waitlist as soon as they become available.
A next step for every missed visit
Patients who miss a visit are offered new times, and anyone who doesn’t reply is added to your staff’s call list.
See how this would work for your team
Tell us how it works today. We’ll show you how an AI agent could handle it, where your staff stays in control and what it would cost.