Patient Billing
Billing questions answered from your billing data, with payment links sent and disputes passed to your billing team.
Indite assistant
Why is my balance higher than I expected?
Your bill shows the visit charge, the insurer adjustment and the balance due. Here’s each line explained.
Pay with payment linkOverview
Patients often contact the billing desk to understand a bill, check what they owe or ask how to pay. Indite sets up an AI agent that answers these questions using your billing data and sends payment links on the channel the patient is using. Disputes and anything outside your billing rules go to your billing team.
Challenges
Bills are hard to understand
Charges, insurer or TPA adjustments and balances aren’t always clear, so patients call to ask what each line means.
Staff answer the same questions
Questions about balances, due dates and payment options take time away from accounts that need a person.
Paying takes extra steps
Patients receive a bill by post or email but often have no simple way to pay from the message itself.
Disputes mix with routine questions
When every billing question lands in one queue, accounts that need attention wait behind simple requests.
Solution
Explain bills in plain language
The agent reads the bill from your billing system and explains the charges, adjustments and balance due.
Send payment links
The agent sends a payment link by WhatsApp, SMS or email through your payment provider, so the patient can pay from the message.
Follow your billing rules
Payment options and due dates are offered only in the way your billing team has set them.
Pass disputes to your staff
When a patient questions a charge, the agent hands the conversation to your billing team with the full history.
Connects with: your billing or accounting system (such as QuickBooks, Xero or NetSuite), your payment provider (such as Stripe), and WhatsApp, SMS and email.
Business Impact
Routine questions handled by the agent
Your billing team can spend its time on disputes and accounts that need a person.
Payment from the same conversation
Patients can pay from the link they receive, without calling the billing desk.
Billing decisions stay with your team
Disputes and exceptions are always passed to your staff to decide.
A record of every conversation
Each question, answer and payment link is logged against the patient’s account.
See how this would work for your team
Tell us how it works today. We’ll show you how an AI agent could handle it, where your staff stays in control and what it would cost.