Lab Result Routing
Lab results matched to the right patient and sent to the right doctor using rules your clinicians set.
Result received · external lab
Result received
From external lab
Matched to patient
And ordering doctor
Sent to ordering doctor
Meets your clinicians’ threshold
Escalate if not acknowledged
Next person on your list
Overview
Lab results arrive throughout the day from in-house and external labs. Each one has to reach the doctor who ordered it, and results that need urgent attention shouldn’t wait in a shared inbox. Indite sets up an AI agent that matches results to patients and routes them using rules your clinicians set. The agent doesn’t interpret results, and clinical decisions stay with your doctors.
Challenges
Results come from many sources
In-house labs, external labs and imaging centers send results in different formats and through different channels.
Results wait in shared inboxes
When results land in one place, someone has to sort them before they reach the right doctor.
Urgent results can sit unread
In a busy inbox, a result that needs quick attention can sit alongside routine ones.
Reviews are hard to confirm
It can be difficult to show that each result was seen, and by whom.
Solution
Match each result
The agent matches each incoming result to the right patient and the doctor who ordered the test.
Route using your rules
Results that meet thresholds your clinicians set are sent to the right doctor on the channel you choose.
Escalate unreviewed results
If a result isn’t acknowledged within the time you set, the agent alerts the next person on your list.
Record every step
The arrival, routing and acknowledgment of each result is logged.
Connects with: your EHR, HIS or lab system through FHIR, APIs or secure file transfer, and Microsoft Teams, Slack, SMS or email for alerts.
Business Impact
Results go to the ordering doctor
Each result is sent to the right person instead of waiting in a shared inbox.
Your clinicians set the rules
The agent follows your thresholds and never interprets a result on its own.
Escalation is built in
Results that aren’t reviewed in time are raised to the next person on your list.
A record for every result
You can see when each result arrived, who received it and when it was acknowledged.
See how this would work for your team
Tell us how it works today. We’ll show you how an AI agent could handle it, where your staff stays in control and what it would cost.