Health Tech Customer Support
Questions from users of your health tech platform answered from your help center, with tickets created and complex issues handed to your team.
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In-app chat
How do I add a new provider to our account?
Here are the steps from your help center guide on adding providers.
I get an error on step 3.
Ticket created with detailsOverview
Health tech companies support clinics, providers and patients who use their platform. Many questions are about account setup, features and common errors that your help center already covers. Indite sets up an AI agent that answers these questions, creates tickets in your helpdesk and hands complex issues to your support team with the full conversation.
Challenges
Many questions repeat
Users ask about logins, settings and common errors that are already covered in your help center.
Guides go unread
Users often contact support before checking the guides that answer their question.
Tickets arrive without details
Support staff spend time asking for account details, screenshots and steps before they can start.
Questions need different teams
Billing, technical and workflow questions each need to reach a different team.
Solution
Answer from your help center
The agent answers using your help articles, guides and release notes.
Collect details first
Before creating a ticket, the agent asks for the account, the problem and the steps already taken.
Create tickets in your helpdesk
Each ticket is created with the conversation and details attached, and assigned to the right team.
Hand off to your team
When a question needs a person, the agent passes the full conversation to your support staff.
Connects with: your website or in-app chat, email, WhatsApp, your helpdesk (such as Zendesk, Freshdesk or Jira) and your help center content.
Business Impact
Common questions handled by the agent
Your support team can spend its time on issues that need a person.
Tickets arrive ready to work on
Support staff start with the details they need already collected.
Questions reach the right team
Each ticket is routed by topic to the team that handles it.
One record per conversation
Every chat, ticket and handoff is logged in one place.
See how this would work for your team
Tell us how it works today. We’ll show you how an AI agent could handle it, where your staff stays in control and what it would cost.